Mastering Peacefully Successful Communication – Group Program Starting Soon!

(Time to read: ~2 minutes) Are you still finding one or more of your relationships a real struggle, without the peace and connection you long for, despite having been studying NVC or other communication approaches for a while? Are you hungry for community in learning, living and practicing NVC? You know how important it is […]

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The #1 Secret to Turning Upset Customers into Raving Fans

(Time to read: ~3 minutes) I’m always surprised when it happens. I call for help because something has gone wrong with some big organization’s systems. “Hello, I’m trying to cancel my account. One of your colleagues sent me a link that I’m supposed to use to do that. But when I try to log in […]

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Finding the “Sweet Spot” Between Acceptance and Change

(Time to read: ~2 minutes) You know how it goes at this time of year. The enthusiasm of New Year’s resolutions:  This is the year you’re going to… lose that weight, exercise more, get organized, spend more time with family and friends – the list goes on and on. They’re all worthy objectives. But too […]

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What could you do together that would be enjoyable for both of you?

(Time to read: ~1 minute) Things can get kind of intense at this time of year. Work and school activities are in full swing. Sports, clubs and committees are up and running. And Christmas and holiday get-togethers are just around the corner! It can be tempting to put your head down and focus on the […]

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How to be truly helpful to someone who’s upset

(Time to read: ~4 minutes) “I can’t believe she lied about what happened in the meeting!” Jenna took a fierce bite out of her pickle and glared across the table at her friend Carol. Carol had been hearing about this situation with Mary for months, and she had a pretty good idea about what was […]

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How to deal with someone who keeps giving you unwanted advice – at work or at home

(Time to read: ~5 minutes) “I hate it!” Jean fumed to her best friend. “Rob and I were having dinner and I was telling him about my day and how my new boss made me look totally incompetent in front of the client. And then Rob starts giving me the third degree – ‘Well, did […]

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How to Deal with Unacceptable Behaviour – at work and at home

(Time to read: ~5 minutes) All names have been changed to protect privacy At Work Georgia glanced at the clock as her direct report Andrea arrived for work. 10:30. An hour later than they had agreed. Again. Georgia knew she would have to say something to Andrea. But what? She had spoken to Andrea repeatedly […]

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What a sparrow reminded me about resolving conflict

(Time to read: ~2 minutes) There’s a beautiful little sparrow who really wants to build a nest on the shelf in our bathroom. Day after day we see him sitting on the roof just outside the bathroom window with bits of grass in his beak. And day after day he keeps bumping his beak and […]

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The 3 things I’ve learned from my “wish you well” experiment

(Time to read: ~2 minutes) Last month I shared about how, as part of wanting to enjoy my life and relationships more, I’ve been experimenting with saying silently to myself “I wish you well” whenever I see another person (and sometimes other beings like dogs, cats, birds, plants…) Here are the top 3 things I’ve […]

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At Work – Is unresolved conflict dragging the life out of you or your team?

Maybe the conflict is between you and someone else, or between others on the team – or two “factions”. But it’s affecting the whole team. Everyone’s on edge. Issues are not being addressed. It’s getting in the way of getting the job done – and preventing you from enjoying your work. You can learn to […]

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